Condition: Items must be:
Provide your order number, reason for return, and any relevant photos if the item is defective or damaged.
Shipping:
- Unworn, unused, and in their original condition.
- Accompanied by the original packaging, including certificates, tags, and any accessories.
- Free of any signs of wear, damage, or alteration.
- Custom or personalised jewellery.
- Final sale or clearance items.
- Earrings (for hygiene reasons).
Return Process
Request a Return:Contact our customer service at info@minortouch.co.ukProvide your order number, reason for return, and any relevant photos if the item is defective or damaged.
Shipping:
- Pack your item securely in the original packaging.
- Clearly label the package with the address provided.
- Note: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Exchange Process
- Follow the same steps as the Return Process above to initiate the exchange.
- Specify the item you would like in exchange (e.g., size, colour, or alternative product).
- If there is a price difference, we will notify you and provide further instructions.
Refund Policy
Refund Method:- Refunds will be processed to your original payment method within 14 business days after we receive and inspect the returned item.
- Deductions: Original shipping fees are non-refundable.
- Damaged or Incorrect Items ; If you receive a damaged or incorrect item, we will cover all costs, including return shipping and replacement.
For any questions or further assistance, please contact our support team at info@minortouch.co.uk
Thank you for choosing Minor Touch !