Shipping & Delivery Policy
At Minor Touch, we are committed to ensuring that your precious jewellery reaches you safely and promptly. Below, you'll find details about our shipping and delivery processes.
Order Processing
- Processing Time: All orders are processed within 5-7 business days (excluding weekends and holidays) after your payment is successfully received.
Shipping Options
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 5-7 business days for UK
- Express Shipping: Estimated delivery within 3-5 business days for UK
- International(Europe) Shipping: Delivery times vary by destination and are typically 1-7 business days.
Shipping costs are calculated at checkout based on your location and chosen shipping method.
Tracking Information
Once your order is shipped, you will receive an email with your tracking number and a link to track your shipment.
Delivery Time-frames
Delivery times may vary based on your location, the selected shipping method, and any unforeseen carrier delays. While we strive to meet the estimated delivery dates, external factors such as customs processing for international shipments may affect delivery timelines.
Packaging
Every piece of jewellery is carefully packaged in our signature gift box to ensure it arrives in perfect condition.
Lost or Damaged Shipments
- If your package is lost in transit, please contact us immediately at info@minortouch.co.uk
- If your item arrives damaged, please retain all packaging materials and contact us within 3 days to arrange for a replacement or refund.
Contact Us
For any questions or concerns about shipping and delivery, please reach out to our customer service team at info@minortouch.co.uk